Frequently asked questions
Where do I call for water and sewer service during business
Call our Utility Billing office between 8:00 am and 5:00 pm at 407-703-1727
and a customer service representative will assist you.
Where do I call for emergency water and sewer service after
regular business hour?
After 5:00pm, weekend and holidays, please contact 407-703-1757.
Who provides me with sanitation/garbage/rubbish removal?
The City provides all residents residing within the City of Apopka's city
limits these services. Click on the download document, then access the Public
Service link and review the document titled Solid Waste Booklet. For further
information, please call 407-703-1731.
Do I need to come to the Utility Billing office to start new
Yes, each account is required to fill out a customer application and place
the applicable deposit on the account. Our office is located in the City Hall Annex,
at 150 East 5th St in downtown Apopka.
We accept applications from 8:00
am to 4:30 pm.
How often will I receive a utility bill?
Meters are read each and every month. We ask our residents to keep the water
meter box clear of debris, shrubs, vehicles, etc.
How can I make a payment for my services?
The City offers several options for their residents to pay their bill. We
currently offer on line credit card payment, ACH direct debit service, or
you may pay your bill in person in our office with check, cash, and money
order or credit card. For your convenience, a utility drop box is located
in the drive-thru lane at the City Hall Annex Water Office located at 150 E. 5th Street.
What is your mailing address to mail a utility payment?
Please send payment to City of Apopka, PO Box 1188, Apopka, FL 32704-1188
Who do I contact to stop/disconnect my utility service? Who
do I contact to request my meter rechecked for possible leaks? How may I
make an address change for my utility service?
To cancel your service, request a recheck, or to request an change of mailing,
please contact us at 407-703-1727 and a customer service representative
will assist you.
Are there any water restrictions?
Click on the Public Services link, and view the sub menu titled Water Restrictions.
For further information, please call 407-703-1731.
What are the City's service fees?
There is a $35.00 initiation of service fee each time water services is
connected. This service fee will be included on your first month's bill.
Other services fees include a $70.00 service charge for disconnection of
service due to non-payment on the account and a $25.00 service fee for any